Robotic process automation (RPA): Software tools that use Artificial Intelligence (AI) and Machine learning (ML) to automate repeatable task reducing manual intervention.
RPA plays the major role in a wide range of IT services:-
Support and Management:
Implementing Robotic process automation in remote management of IT structures can proactively instigate and solve problems to increase throughput. Automating processes would result in improved service desk operations and network monitoring thus allowing to handle short-term demands without extra recruitment.
The process automation can accelerate the back office tasks in supply chain management, HR, Finance, data entry etc. that require access to multiple systems. Using presentation layer automation software multiple processes can be done eg. Scaling-up, carrying out prescribed functions without compromising existing IT- architecture.
Automated online assistants can process language, retrieve data which means RPA can answer to customers in natural language helping conserve resources for larger operations.
Tools in robotic process automation
Blue Prism: Helps business operation to be agile and cost-effective, provides flowchart like design UI along with drag and drop features to simplify automation prep.
- Easy implementation
- Analytics suite
- Real-time feedback
UiPath: Open source RPA tool, that allows global enterprises to design, deploy a robotic workforce.
- Hosted in the cloud environment
- Support for Web and Desktop applications
- Scraping solution with absolute accuracy
Kofax from Lexmark: Provides one of the most efficient ways to acquire, enhance and deliver information from any application or data source including website, data portals or enterprise systems.
- Automatic bug fixing
- Increase Operational Efficiency
- Monitor and Optimize existing work processes
Robotic process automation future prediction for 2019
Domination of attended bots: Attended bots will accelerate and augment the workforce in the new year. The ratio of unattended bots to attended bot is increased according to UiPath and is poised to be 50:50 soon.
The rise of AI into RPA: AI gaining more prominence will result in RPA’s merger with AI to deliver integrated business value eventually propelling the rise of Intelligent process automation (IPA).
Thus Enterprise RPA will be the disruptive force in digital automation in IT industry playing the most vital role in upcoming years.