VoIP is bigger than ever and set grow in upcoming years, being one of the most talked about technology. From last twenty years it has provided businesses with some unparallel mobility regarding the phone system. VoIP developers are constantly developing the technology; one needs to know what’s ahead in 2019?
With 5G network going online, the quality of VoIP with increase many folds. Reduction in issues like call jitter, echoes, and packet loss with faster communication and response rate. Employees seeking to work remotely would be empowered with a greater and faster network enabling them to do so.
Telephone analysts predict the demise of the traditional phone (landline) system. Traditional phone systems will still be there, but only a handful of businesses would be using them respondent to VoIP systems. Futuristic business requirements like enterprise-level features, hardware, support and timely updates to maintain the system are satisfied by VoIP.
Implementing AI technology will drastically improve the existing VoIP systems. AI system will proactively detect poor quality calls n strive to fix it like a self-healing network. Real-time problem solving for low bandwidth, high latency and incorrect network configuration with bare minimum human intervention. AI-powered communication programs will analyse conversations, email and speech patterns to gain valuable insights into customer behaviour.
Not only AI system provide insights from analytics but will also answer calls, with recent improvements in voice assistants, would result in a better interpretation of simple commands and customer interaction. FAQ answering handed to bots can result in allotting dedicated resources to more complex problems.
Internet phone services easy to breach traditional phone makes it necessary to ensure security checks at regular interval. With a VoIP system placed behind security, firewalls will reduce the risk hence you can expect heavy investment in this area.
If VoIP migration is your goal in the upcoming year the above benefits of this futuristic system will help you create a tailored solution to this fast-growing market.