Telecommunications – Way to the Future
The signals are utterly bewildering. As digital technologies transform the world, established Telecommunications operators are adapting. Yet collaborative systems are also flourishing, and even in industries where the competition is shrinking, there’s still plenty of creativity. Little wonder top executives are puzzled.
Telecom CxOs are no exception. They’re equally divided as to whether the focus will be on new or established markets. And where, previously, they assumed that open innovation would predominate, a growing number now anticipate more internal innovation. But there are two points on which they broadly agree: how both value propositions and value chains are altering. A full 72 percent of Telecom CxOs expect more emphasis on customer experiences than products over the next few years. Similarly, 66 percent envisage that most Telecom organizations will continue to expand their network of partners.
Telecom CxOs also say there’s been a significant shift in the external factors most likely to affect their organizations in the near future. Technology and market forces continue to top their agendas (in that order). But people skills have overtaken regulatory concerns: 64 percent of respondents now think talent will be one of the three biggest influences on their enterprises.
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