Get your Digital CX Transformation underway
Keeping customers happy has never been tougher. They’ve more of everything: devices, channels, information
and choice. They’ve also more power. They can switch brands on a whim – and if they don’t like something,
they’ll broadcast the fact over social media. What’s more, customers’ expectations are climbing ever higher. They’ve seen how digital disruptors deliver frictionless, connected, automated and personalised Customer Experiences (CX) and they expect you to do the same. Such is today’s CX challenge. But as with any challenge it’s perfectly surmountable. Indeed, if you act fast and transform to a data-driven, connected and adaptive CX infrastructure, not only will you secure the customers you already have, but you’ll soon win new ones. Almost every day, it seems, novel technologies emerge which allow adopters to delight their customers in new ways. Sometimes knowing which technologies to invest in, and which to ignore, can be the difference between success and failure.
The rapidly shifting market dynamics we’ve discussed in this eBook mean that you no longer have a choice.
If you’ve not done so already, you must evolve to a data-driven and connected CX infrastructure. To help you get your CX journey underway, we’ve developed a five-step approach. We’re confident that if you follow this plan you’ll soon be on your way to CX leadership and a new era of customer loyalty.
Such is today’s CX challenge. Indeed, if you act fast and transform to a data-driven, connected and adaptive CX infrastructure, not only will you secure the customers you already have, but you’ll soon win new ones.
The Oracle CX suite is a comprehensive, data-driven, integrated and advanced cloud application portfolio.
With preconfigured industry solutions, and prebuilt cloud and on-premises integrations, you can get what you need
when you need it.
Oracle Cloud CX Apps come with feature-rich configuration and a customisation toolset – in an easy Software-as-a-Service (SaaS) environment. You can further enrich services using Oracle’s leading Cloud Platform (Platform-as-a-Service) offering.
The great CX race is on: transform, embrace digital and win.
Learn about the five emerging technologies that should be on your strategic CX roadmap.